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Solution Page
My Brand-New 24B6020 cartridge is not accepted by the printer
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The memory inside the machine may need to be reset:
- Try turning off the printer, unplugging it, and letting it set for five minutes.
- After five minutes, plug the printer back in and turn it back on.
(TE1) |
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If there is a chip on the cartridge, something may have gotten on it that is disrupting the connection between the chip and the
printer:
- Clean the chip off with rubbing (isopropyl) alcohol to remove anything that is disrupting this connection.
(TE2) |
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Click Here to buy a new 24B6020 Cartridge or Refill Kit
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