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FREQUENTLY ASKED
QUESTIONS
How do I refill my ink cartridges?
- Click Here for an overview of the ink-refill process
- Click Here for an overview how to use this website to order ink-refills for your printer cartridges
- Click Here for an overview of the toner-refill process
What Payments do you
accept?
You can order securely online using your Visa,
MasterCard, American Express, Discover,
Paypal, your Google Checkout Account or by mailing
us a check! Just add the items to your
shopping cart and then check-out. Click Here for more information about the payments we accept.
You can also order via phone: 269-649-5492
We also accept purchase
orders from Schools, corporations
and government agencies.
How long
will it take for my order to
arrive?
Orders received M-F before 4pm eastern time
are shipped that same day! Orders are shipped by USPS Ground Advantage and UPS Ground. Both of these services have a delivery time of 1 to 5 days depending on your distance from our home state, Michigan.
Military orders (AP, AE, APO, FPO address)
are delivered by the military's delivery
system and can take anywhere from a couple of
days to one month. Unfortunately, the
delivery time is out of our control, and
tracking is not available. While the
delivery time varies greatly, the cost is
minimal and the product always arrives in
good condition.
International orders are sent by Air Mail and
the delivery time is subject local postal
conditions. Delivery times can take 4 days -
several months depending on customs and local
delivery conditions. International shipments
are guaranteed to be shipped, but delivery
can't be guaranteed due to varying
international conditions.
What
countries do you ship to?
Everywhere! International orders carry a
small premium over US orders. And, because we
use the US Postal Service we also ship to US
military address and PO Boxes.
How much is
Shipping and handling?
Shipping is FREE for United States, US
Military Bases and US territories for orders
over $45 , and only $4.95 for orders less than $45 .
International orders will be quoted a
rate when they order (usually just a $10.00
premium)
Am I safe
using my credit card on your
site?
Absolutely. In fact you are safer ordering
from our site than a lot of the big name
companies. When you place your order it is
transmitted via Secure Socket Layer (SSL)
encryption to our secure server. Our Secure
Sockets Layer 128-bit software is the
industry standard and among the best software
available today for secure online commerce
transactions. It encrypts all of your
personal information, including credit card
number, name, and address, so that it cannot
be read as the information is passed on to
our server.
What's the
difference between 'compatible' cartridges
and 'remanufactured' cartridges?
Compatible cartridges are new cartridges
manufactured to match the cartridge which
came in your printer. Remanufactured
cartridges are cartridges which have been
used once (we only remanufacture virgin
cartridges), rebuilt and refilled. Generally
speaking, cartridges which have a printhead on
the cartridge (generally HP and Lexmark) are
remanufactured because the printhead has
circuitry on it which is patent protected and
can't be duplicated.
What if I am
unhappy with my order?
We offer a ONE YEAR guarantee. If you're
unhappy with your order for any reason,
click here.
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