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All our products (except special order products) are Guaranteed for One Full Year, provided that the returned product is at least 70% full when received back at our warehouse. We feel that gives our customers a good opportunity to use and evaluate our product.
Special Order Products - Special Order Products (as listed) on our site are non-refundable with a limited 90 day guarantee from the date of purchase.
Unlike many other Internet companies there are no hidden costs or hurdles to getting a refund:
- We don't make you keep the receipt to get a refund
- We don't only give you 30 or 45 days to try the product
- We don't make you jump through hoops. Just follow our Easy Return Directions
Why is our warranty so complete? First, our products are second to none, and we have very few products returned. Second, we want you to feel confident enough to plan ahead and stock up with several cartridges. You should never have to worry that if you open up
a cartridge six months later and it doesn't work, that you are out your investment.
Return Shipping Costs - If the product we ship is defective, or if we ship a product other than was ordered, we pay the shipping cost to return the product. Otherwise, the customer pays the shipping costs to return the product.
Each of our cartridges has been electronically tested to ensure proper functionality. State of the art equipment is used to meter the fill levels of all of our cartridges. We can assure you that all our cartridges can create crisp graphics and sharp text for all your printing needs. For best results, shake the new cartridge a little before opening the package. Do not touch any chips, or electronics, that may be on the cartridge. Doing so may prevent normal operation and printing. Note: Do not shake used inkjet cartridges, as they may leak.
We visually inspect every cartridge that we offer to ensure there are no cracks or chips, peeling of electronic circuitry or damage of any kind. We use state of the art filling equipment to meter the fill levels of our cartridges. At this station, we again inspect the cartridges for cracks and leaks, as well as, test the cartridges for proper ink flow prior to packaging.
We offer free same day shipping on all orders over $45, and you may save up to 80% over retail price on compatible and remanufactured cartridges. Shop with us for cartridges and available refill kits for your printer at unbeatable prices without compromising genuine quality and service!
Note that when you purchase our aftermarket cartridges you should stop any printer update software (often referred to as 'Printer Driver') updates for your printing unit by the OEM. Those updates are often used by the OEM to stop quality aftermarket cartridges from working in your printer.
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